informations covid-19

CORONAVIRUS FAQ

Last update 24/03/2020 

In accordance with the latest directives announced on Saturday March 14th by Prime Minister Edouard Philippe, the resort of Tignes closed its ski area as well as its bars, restaurants and night establishments.  We are sincerely sorry to all holidaymakers who chose our destination and hope that you will continue to trust in us.  Take care of yourself and your loved ones, as we all rally and become responsible for the health situation that today we find ourselves faced with. #stayhome

Your questions, our answers:

when will the resort open? 

The resort is closed permanently for the 19/20 winter season.

Who should I contact for any questions relating to a refund or compensation?

We invite you to contact directly the service providers concerned by your request.

For specific questions about your ski pass, please click here.

For specific questions about car parks, please click here.

This exceptional situation will probably have an impact on the delay in our response, thank you for your patience and your understanding.

What businesses are open?

Only essential shops remain open: 

Sherpa Lac : 8h – 19h30

Carrefour montagne : 9h-19h

Sherpa Val Claret : 8h-13h / 16h-20h

Sherpa Lavachet : 8h-13h / 15h- 18h30

Spar 1800 : 8h-12h30 / 16h30-19h30

Sherpa Brévières : while stocks last

Maison de la presse Guerrier : du lundi au vendredi  7h- 13h et le week-end 7h-12h

Pharmacie VC : 9h30-12h30 / 15h-19h

Pharmacie Lac : 9h30-12h30 / 16h-19h

The tourist office can be contacted by email and by phone (04 79 40 04 40 / information@tignes.net).

Contact with public services will remain in place and they can be reached on 04 79 40 09 29 from 9am to 12pm and from 1:30pm to 5:30pm.  As of noon on the 17th March 2020, there is no physical presence in the town hall.  All practical information relating to this period of confinement will be updated on the town hall website, www.mairie-tignes.fr

The post offices of Tignes and Val d'Isère are closed to the public. On the other hand, the distribution of simple mail and parcels is currently guaranteed. Registered letters with acknowledgment of receipt are not distributed and are not taken into account. Simple mail can be left in the yellow box in front of the Post Office. It will be distributed.

Access to PO Boxes is possible every morning from 9 a.m. to 12 p.m. (Monday to Friday) to collect mail and instances (registered letters and parcels).

The Bourg-Saint-Maurice post office is open but only a minimum service is provided.

More local information is available (in French) on the city hall website.

Can I go ski touring?

We draw everyone's attention to the total ban on access to the ski area (which includes ski touring, pedestrian hikes, toboggan, picnics etc.) for safety reasons (this is an unsecured area). Offenders will be fined.

 Refer to the Government's official website below for updates.

all iNFORMATIONS on government website