You will find My Tignes points of sale in each village and on the following activity sites:
You can buy an entry individually for each activity. My Tignes card is not compulsory to access activities.
There are several card formulas. Each with a validity period and a number of activities :
The days of validity are consecutive, starting from the 1st day of use.
You can choose a card corresponding to the length of your stay, or choose another formula that fits more to your wishes or needs (for example, you can buy a 7-day card for a two-week stay).
The card will be ready to use from the activation date chosen when ordering it.
The activation date must correspond to the desired first day of activity. If you arrive in the resort during the day on Saturday, we recommend activating from Sunday, so as not to lose a day.
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All requests for reimbursement must be made online and must be accompanied by proof of payment. Refunds will be calculated pro rata to the number of activities consumed (unit price taken into account).
> I would like to request a refund
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Go to one of our My Tignes points of sale and we will give you a new card, free of charge.
Visit one of our MyTignes points of sale, where our teams can assist you,
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Reach us by phone at the MyTignes Hotline at +33 (0)4 79 40 29 92 (Open every day from 9.00 am to 12.00 am and 1.30 pm to 6.00 pm)
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If you already have a MyTignes personal account, connect directly with your usual identifiers. If you have forgotten your password, click on "Forgot password".
If you do not have a MyTignes personal account yet, follow the instructions indicated in the order confirmation e-mail you received : either after a purchase on the online store, or after your host has ordered the cards to us.
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The main contact is the owner and manager of the personal account.
It is mandatory to enter a Main Contact in the "Personal Data" section, reachable from the menu of your personal account.
Otherwise, you will not be able to activate nor use the cards.
These should be all other members of the same tribe or family, other than the Main Contact.
The Associated Contacts and their cards are managed from the personal space of the Main Contact.
The management of all the cards of the same tribe or family is therefore done from a single personal account : that of the Main Contact.
The Main Contact must not appear as a duplicate in the list of associated contacts, otherwise the card linked to it cannot be activated.
It is mandatory to enter information of the Main Contact in the "Personal Data" section, which you can reach from the menu of your personal account. If this Main Contact section is empty, no other member of the tribe or family - Associated Contacts - will be able to activate or manage their cards.
From the personal account connection window, enter your e-mail address and click on the “Forgot password” button.
Have you created your personal space with the same e-mail address as the one used during your purchase or to you host ?
If this is not the case, your cards will not be visible and you will not be able to activate them or book activities.
Contact the Hotline by phone for assistance from a member of the team on +33 (0)4 79 09 29 92, or reach one of our My Tignes points of sale.
To request the deletion of your MyTignes personal account, please send an e-mail to mytignes@tignes.net.
Reservations are open only 48 hours in advance, in order to avoid that all the activities are complete from the first days of the stay and that everyone has the chance to enjoy them.
Is your card properly activated ? If it is not, follow the instructions detailed in the section “How do I activate my card ?”.
If it is active but you are unable to book an activity : either the chosen time slot is more than 48 hours away, or the chosen time slot is full.
During busy periods, certain activities are in high demand.
Due to the equipment available, the supervision and the maintenance of security conditions, the number of places available per time slot is strictly limited.
Some time slots are more popular than others, so do not hesitate to search for times for which there are places available.
You can cancel a reservation up to 4 hours before the start time of your activity. After this time, it is no longer possible to cancel and the token is lost.
The equipment is included with the price of the activity.
EXCEPT for Tennis and Badminton : rackets and balls or shuttlecocks are available for hire directly on site (Plage des Sports or Tignespace).
From the mobile application or the “Activities” web page, report to all the terms and conditions of each activity by clicking on the one that you need to know more about. All useful information will be listed there.
If the weather conditions allow it (at the discretion of the site managers who are on site) the activity is likely to be maintained.
The activity will be closed by decision of the site managers, only if the practice is made impossible or dangerous. In this case, the tokens will automatically be returned to your card and can be used again.
If you cannot go to an activity for which you have made a slot reservation, and if you have not made a cancellation request within the possible deadlines (maximum 4 hours before), the tokens are lost.
> A first circuit between Tignes le Lac, Le Lavachet and Val Claret.
> A second circuit between Tignes 1800 and Tignes le Lac.
Due to equipment availability and number of supervisors, for practical comfort and safety reasons, the number of places is limited for each activity slots.
My Tignes card is nominative and non-transferable. Any token not used before the end of the validity of the card cannot be carried over, exchanged or refunded.
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